In accordance with Article 437 of the Civil Code of the Russian Federation, this document constitutes an official Public Offer by AFRICA CALLS LLC (INN 9725151116 / OGRN 1247700134340), hereinafter referred to as the "Contractor," and contains all essential terms and conditions of the agreement.
In accordance with Article 438 of the Civil Code of the Russian Federation, full and unconditional acceptance of this Offer is constituted by entering registration details in the registration form and confirming the accuracy of this data by clicking the "Register," "Buy Ticket," or similar button. Acceptance of the Offer is equivalent to concluding an agreement under the terms and conditions set forth in this Offer. Therefore, please read the text of this Public Offer carefully. If you disagree with any clause of the Offer, the Contractor recommends that you refrain from participating in the event.
TERMS AND DEFINITIONS- Contractor: AFRICA CALLS LLC (INN 9725151116 / OGRN 1247700134340)
- Customer: An individual or legal entity who has accepted the terms of this Offer.
- Event: The Eurasia-Africa 2025 Forum.
- Public Offer: This document, available at https://eurasia-africa.com/en/oferta.
- Website: The internet resource located at the domain https://eurasia-africa.com and its subdomains.
- Event Participant/Customer Representative: An individual who directly participates in the Event and for whose benefit the Customer has entered into this Agreement and purchased tickets on the Contractor's website.
- Electronic Ticket: A document confirming the right to a specific action, in this case, attendance at the Event.
1. SUBJECT OF THE AGREEMENT1.1. In accordance with this Offer, the Contractor offers the Customer, who has accepted this Agreement (Offer) and made payment on the website, to accept this Offer for the provision of information and consulting services (hereinafter referred to as the "Services," "Event") in accordance with the information (including name, description, date, time, and venue) specified on the corresponding page of the Website.
1.2. Before paying for the Services, the Customer must familiarize themselves with and accept this Offer. Payment for the Contractor's services constitutes the Customer's acceptance of the terms and conditions stipulated in this Offer.
1.3. The Contractor provides services to the Customer only upon payment for the services and submission of a corresponding electronic application on the Website in accordance with the terms of this Offer.
1.4. The Services are provided by the Contractor on a paid basis through the sale of Electronic Tickets via the website https://eurasia-africa.com. The prices of Electronic Tickets are indicated on the corresponding page of the Website.
1.5. The Services are provided by the Contractor to the Customer (Event Participants) who has purchased a ticket to the Event on the Contractor's website.
1.6. The Contractor's Services are considered rendered upon presentation of the Electronic Ticket to the Customer or their authorized representative when the holder of the Electronic Ticket attends the Event.
1.7. The Services are provided to the Customer on a 100% prepayment basis in accordance with the terms published on the Contractor's Website.
1.8. Information about the cancellation, change of date, time, or format of the Event will be communicated to the Customer by posting it on the Contractor's website at https://eurasia-africa.com. The Customer is obligated to independently monitor such information on the website.
2. RIGHTS AND OBLIGATIONS OF THE PARTIES2.1.
Contractor's Rights:2.1.1. The Contractor has the right to engage third parties in the provision of services under this Agreement.
2.1.2. Independently determine the methods, means, and procedures for providing the Services.
2.1.3. Unilaterally change the date, time, period, program, and format of the information and consulting services without changing their duration.
2.1.4. Unilaterally change the cost of the services provided without prior notification to the Customer, except for the cost of services already paid for by the Customer.
2.1.5. Substitute third parties in the provision of information and consulting services without the Customer's consent.
2.1.6. The Contractor has the right to postpone the date, time, or venue of the Event. The Customer is obligated to independently monitor such information on the Contractor's website.
2.1.7. The Contractor has the right to refuse to provide services to the Customer and/or Event Participant without refunding the ticket price in the following cases:
- Being on the Event premises under the influence of alcohol or drugs;
- Causing damage to third parties and/or the property of the Contractor or third parties;
- Disrupting public order, demonstrating clear disrespect for society, engaging in obscene language, or offensively harassing citizens;
- Bringing prohibited substances, weapons, or other items that pose a danger to Event participants onto the premises.
2.2.
Contractor's Obligations:2.2.1. Provide the Services with due quality, on time, and in accordance with the terms of this Agreement.
2.2.2. Timely inform the Customer of any significant changes affecting the fulfillment of the terms of this Agreement.
2.2.3. Not disclose information and data received during the provision of Services.
2.2.4. Send the Event Participant Registration Form within 5 (five) days from the date of receiving payment from the Customer.
2.3.
Customer's Rights:2.3.1. Receive information and consulting services from the Contractor in the manner and under the terms of this Agreement.
2.3.2. Receive from the Contractor, through postings on the Website, complete, timely, and accurate information regarding the terms and conditions of the information and consulting services.
2.3.3. Refuse the information and consulting services in the manner and under the conditions stipulated in Section 3 of this Offer.
2.3.4. The Customer has the right to reschedule their participation in the Event once to a new date, provided they notify the Contractor at least 10 days before the original Event date for which the ticket was purchased. If the Contractor agrees to reschedule the Customer's participation, a Supplementary Agreement will be signed. If the cost of the rescheduled Event is higher than the cost of the originally purchased ticket, the Customer must pay the difference within 3 (three) days of the Contractor's confirmation of the rescheduling. If the price difference is not paid, participation will not be rescheduled.
2.4.
Customer's Obligations:2.4.1. Pay for the Services under the terms of this Agreement.
2.4.2. Refrain from taking photos or videos during the Event and from sharing information received during the information and consulting services with third parties. All information received as part of the Services is intended solely for personal use.
2.4.3. Before entering into this Agreement, familiarize themselves with the Personal Data Processing Policy, reference information, and other recommendations of the Contractor published on the Website. Acceptance of this Offer constitutes the Customer's consent to these documents.
2.4.4. Independently and timely familiarize themselves on the Website with the list of consulting services, the procedures, and the timeframe for their provision.
2.4.5. Within 7 (seven) days, but no later than 3 (three) days before the start of the Event, complete the questionnaire sent by the Contractor, providing the full name and contact phone number of the Event participant.
3. TICKET REFUND POLICY3.1. The Customer has the right to return Electronic Tickets before the commencement of the Services in the following manner:
3.1.1. If the Customer cancels their participation in the Event for any reason no later than 11 days before the start of the Event, the payment made by the Customer will be refunded in full.
3.1.2. If the Customer cancels their participation in the Event for any reason between 10 and 6 days before the start of the Event, 70% of the amount paid by the Customer will be refunded.
3.1.3. If the Customer cancels their participation in the Event for any reason between 5 and 3 days before the start of the Event, 50% of the amount paid by the Customer will be refunded.
3.1.4. If the Customer cancels their participation less than 3 days before the start of the Event, the payment made by the Customer will not be refunded and will be considered compensation for the Contractor's expenses incurred in connection with the provision of Services under this Offer.
3.2. In case of Event cancellation, funds will be refunded in accordance with this Offer. In case of Event postponement, tickets remain valid for the new Event date. If the Customer/Customer Representative is unable to attend the Event on the new date, the Customer has the right to exchange the ticket for participation in any other similar event organized by the Contractor.
3.3. In the cases mentioned above, the refund request must be sent by the Customer to the Contractor at the following email address: vozvrat@houseofafrica.ru. The request must include: Full name of the Customer/Event Participant; email address used for the Order (where the Electronic Ticket was delivered); reason for return; payment method used for the Electronic Ticket; and bank details for the refund.
3.4. The refund period for the reasons specified in clause 3.1. of this Agreement is 30 business days from the date the Contractor receives the Customer's refund request.
4. LIABILITY OF THE PARTIES4.1. Under this Agreement, the parties are liable in accordance with the current legislation of the Russian Federation.
4.2. The Customer is responsible for the timely payment for the Contractor's services and the accuracy of the data provided to the Contractor.
4.3. The Contractor is not liable for the inability to perform the services under this Agreement if such inability arises due to the fault of the Customer or third parties, including, but not limited to, the Customer/Customer Representative's failure to appear at the Event. If the inability to perform arises due to the fault of the Customer or third parties, the Customer is obligated to pay for the Contractor's services in full, regardless of whether the services were actually used.
4.4. The parties are released from liability for partial or complete failure to fulfill obligations under this Agreement if such failure is a consequence of force majeure circumstances, such as: flood, fire, earthquake, and other natural disasters; epidemic; war; civil war; military operations; military or government coups; imposition of martial law, state of emergency, counter-terrorism operations, and similar situations in the region where the Event is held; uprisings, riots, revolution, military or other illegal seizure of power, mutiny, terrorist acts, expropriation, confiscation, requisition, nationalization; strikes; issuance of acts by government authorities that restrict the parties' activities under the Agreement; other circumstances, including restrictive measures taken and established by federal government authorities and government authorities of Moscow and the Moscow region to prevent the spread of coronavirus and other infections, including the introduction of a high alert regime or state of emergency, if these circumstances directly affected the Parties' fulfillment of their contractual obligations.
4.5. For the purposes of this Offer, the Parties have determined that a diagnosed and confirmed case of COVID-19 in the Customer (individual) on the date of the Event specified on the ticket constitutes a force majeure circumstance.
4.5.1. The Customer, upon becoming aware of this circumstance, is obligated to notify the Contractor within 24 hours of becoming aware, but no later than 00:00 on the day the Event begins.
4.5.2. In the event of such a circumstance, the deadline for the Contractor's fulfillment of the obligation under this Offer is postponed proportionally to the duration of these circumstances or rescheduled to the date of the Contractor's next event.
4.5.3. If the Customer fails to notify the Contractor, or notifies the Contractor after 00:00 on the day the Event begins, or fails to provide documents confirming the occurrence of the circumstances specified in clause 4.5. of this Offer, ticket refunds will be processed in accordance with clause 3.1. of this Offer. If notification is received less than 3 days before the start of the Event, no refund will be issued.
4.6. In the event of circumstances stipulated in clauses 4.4. and 4.5. of this Agreement, the Agreement remains in effect, and the deadline for fulfillment of obligations is postponed proportionally to the duration of such circumstances. Upon the cessation of force majeure circumstances, the Contractor will notify the Customer of the new Event date. The Contractor is not obligated to notify the Customer of the occurrence of force majeure if such circumstances are publicly known.
4.7. If force majeure circumstances last for more than 6 months, each Party has the right to terminate the Agreement. In this case, neither Party has the right to demand compensation for potential losses from the other Party.
4.8. The Contractor is not responsible for the Event not meeting the Customer/Customer Representative's expectations and their subjective opinion.
5. DISCLAIMER5.1. The information and consulting services provided by the Contractor and third parties during the Event are for informational purposes only and reflect solely the individual opinions of the Contractor and the third parties engaged by the Contractor. The Contractor does not claim that all information provided is exclusively correct. The Contractor reserves the right to engage third parties authorized to provide information and consulting services.
5.2. The Contractor is not responsible for the Customer's use of information received during the Event, nor for any potential consequences of its use, and does not guarantee any specific results.
5.3. Any similarities between the information presented at the Event and third-party materials are coincidental.
6. FINAL PROVISIONS6.1. The laws of the Russian Federation govern the relationship between the Contractor and the Customer.
6.2. In case of any questions or claims from the Customer, they must contact the Contractor by sending a claim. The claim will be reviewed within 30 (thirty) calendar days from the date the Services are rendered.
6.3. Based on the review of the claim, a reasoned decision will be made and sent to the email address provided by the Customer.
6.4. The parties will endeavor to resolve any disputes through negotiations. If an agreement cannot be reached, the dispute will be submitted to the court at the Contractor's location.
6.5. If any provision of this Offer and the rules is deemed invalid by a court, the remaining provisions shall remain in full force and effect.
6.6. The Parties acknowledge the legal validity of all notices and amendments to the concluded Agreement sent via electronic means of communication.
AFRICA CALLS LLCLegal address: 2nd Avtozavodsky proezd, Building 2, Apartment/Office 73, Moscow
OGRN: 1247700134340
INN: 9725151116
KPP: 772501001
Bank Account: 40702810701820001732
Correspondent Account: 30101810200000000593
BIC: 044525593
Bank: Alfa-Bank